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Situated amidst the serene hills of Highland, CA, the Yaamava' Resort & Casino stands as a testament to the visionary and inspiring approach of the San Manuel Band of Mission Indians. Since its humble inception in 1986, it has evolved into one of the United States' premier casino resort destinations, embodying innovation and growth while providing an abundance of unparalleled luxury amenities. The resort transcends the traditional casino experience and epitomizes gaming, entertainment, and elegance.
In its pursuit of excellence, Yaamava’ identified the need for an upgrade to their traditional audio, video, and control systems. The segmentation of these systems led to a surplus of hardware and software inefficiencies, limiting the fluidity of messaging across the casino. A sense of unity and seamless operation was lacking.
To tackle these complexities, Yaamava' joined forces with LUCI, an innovative platform designed to unify multimedia systems. LUCI's integration significantly streamlined hardware requirements and facilitated a more impactful and cohesive messaging strategy across the enterprise.
This unified approach has delivered tangible benefits for Yaamava'. By streamlining multimedia delivery, it has liberated valuable time for the AV and IT teams, while ensuring that executive priorities for messaging across the entire gaming floor are scalable, effective, and seamless. This comprehensive approach has led to a 75% reduction in CMS endpoints, an 80% reduction in hardware requirements, and a significant decrease in network demand and support calls, resulting in substantial cost savings.
Reduction in CMS endpoints reduces marketing spend.
Reduction in rack and player hardware saves IT total cost of ownership.
Less network demand improves infrastructure allowing for a converged network.
Less support calls conserves time and limits deficiencies.
Increase in customer satisfaction and employee happiness.
As we, at LUCI, observe this partnership, it exemplifies the synergy between technology and business strategy, painting an inspiring vision of what future technological integrations can accomplish in the realm of entertainment and hospitality.
“What I love about LUCI's approach is that they really focus on how to make the operations easier for the business and they do it in areally cost-effective manner. They look for ways to implement solutions thatare easy to administer, have a reasonable cost point, and are easy to use.”
Toni Pepper CITO
San Manuel Band of Mission Indians